Customer sync error messages

This page lists the main messages you may see with customer sync.

Not all of these are hard errors. Some are informational messages that explain why a customer update was skipped or marked as processed.

Epos Now -> WooCommerce

These messages are most relevant on the dedicated Customers Queue.

Message	What it means	What to do
`Customer sync is not enabled`	Customer sync is disabled on the account, so the customer update was not processed.	Enable customer sync if you want customer updates to sync.
`Customer is not linked`	The Epos Now customer is not linked to a WooCommerce customer.	Link the customer first if you expect loyalty/customer updates to sync to WooCommerce.
`Customer Endpoint Point call api failed`	The worker tried to fetch the latest customer details from Epos Now and that API call failed.	Retry later or contact support if it continues.
`WooCommerce customer not updated`	The customer update reached WooCommerce, but WooCommerce did not accept the update.	Check the website / WooCommerce API and contact support if it continues.
`Successfully Updated`	The customer update synced successfully.	No action needed.

These messages are most relevant when customer type data is being updated.

Message	What it means	What to do
`Customer sync is not enabled`	Customer type processing was skipped because customer sync is not enabled for the account.	Enable customer sync if customer type updates should be processed.
`Successfully Updated`	The customer type data was updated successfully.	No action needed.
`{response from customer type update/delete}`	The customer type add/update/delete request returned an error, and that response was written into the queue comment.	Check the queue comment and contact support if the cause is unclear.

There is not a separate WooCommerce customer queue in the same way. WooCommerce customer creation/linking normally happens during order sync.

These customer-related messages may therefore appear as part of an order sync issue:

Message	What it means	What to do
`We could not auto-link the customer as there is more than one customer in EposNow with the same email address.`	We found multiple Epos Now customers with the same email address, so we could not safely pick one during order sync.	Fix the duplicate Epos Now customer records or contact support.
`Customer Id Not Matched with EPOSNOW`	The order could not match or create the customer in Epos Now.	Check the customer data on the order and the order queue comment.
`Product Id and Customer Id Not Matched with EPOSNOW`	The order has both customer-linking issues and product-linking issues.	Check both the customer data and the product links.

If you are not sure what a message means:

Useful guides: