Skip to main content

Order Templates FAQs

Source: Slynk Order Templates FAQs

1. How many templates can I have on my account?​

Depending on the plan you are on, you can have a set number of active templates. Active templates are templates that are published and available for you to use in the Epos Now back office and tills.

There is no limit on the number of draft templates you can have on our platform. You can work on draft templates until you are ready to publish them.

2. Can I email the template?​

You can save the template as a PDF and use your email service to attach this to an email and send it.

3. Do you charge per location?​

No, pricing is based on the number of active templates only. You can use these templates at as many locations as you like.

4. Are Epos Now measured/weighed products supported?​

Yes. Full support is available for Epos Now measured/weighed products.

5. Does it support translations?​

Yes. You can define exactly what you want to show on the template in any language you like. If your language font is not already present, contact support to have it added.

6. Does it work on Windows devices?​

Yes, the app is fully compatible with Windows-based devices/tills and back office.

7. Does it work on Android?​

There are some limitations. See the Order Templates compatibility KB article for details.

If you have an Android till but want to use Order Templates without those limitations, it is worth speaking to Epos Now about using a Windows-based till.

8. What are your support hours?​

Support is provided in normal UK working hours, 9am to 5pm, excluding bank/public holidays.

9. Who handles support and how do I get in touch?​

Slynk handles all support requests for this integration. Contact via the support portal.

If you prefer to call, contact details are available on the Slynk contact page.

10. How do you handle updates on Epos Now?​

Updates to Epos Now are monitored and tested to ensure the integration continues to work smoothly.

If app updates are needed, they are applied automatically on Slynk servers.

11. What happens after I sign up?​

After sign-up, you receive an email with login details.

Once logged in:

  • Create a template (starter templates are available).
  • Set your template to published.
  • Use your template on till and back office.
  • Contact support if you need help with templates.

12. Will there be any downtime while you do the setup?​

No. The setup has a very small footprint and does not require downtime.

13. Which currency will I be billed in?​

Billing is handled by the Epos Now App Store and supports major currencies.

During sign-up, you are shown the equivalent price in your local currency, and that is the monthly billed amount.

14. What is your cancellation policy?​

You are only committing month-to-month and can cancel at any time by uninstalling the app from the Epos Now App Store.