FAQs
What Is Flow?
Flow is Slynk's export and reporting app. A flow usually fetches data, filters it, and exports the matching results to a file or connected destination.
For bulk updates and deletes, see Morph.
How Do I Create a Flow?
Every flow starts from a template. Choose a ready-to-use flow or use Build Your Own, review the settings, then simulate and activate the flow when you are ready.
What Is the Difference Between Ready-to-use, Build Your Own, and Solutions?
A ready-to-use flow is pre-configured for a common outcome. Build Your Own provides a simpler starting point for an individual data type. A solution combines several coordinated flows for a broader workflow.
Do I Need Technical Skills to Use Flow?
No, but you do need to understand the outcome you want. Flow is designed so you can build automations through the dashboard without writing code.
Can You Help Me Set Flow Up?
Yes. We offer onboarding help and can review flows with you if you want a second check before they go live.
How Does Sign-Up Work?
Start on the Flow pricing page and choose your POS platform.
- Epos Now: choose a plan and complete the subscription and location install through the Epos Now App Store. Installing the app connects the selected locations automatically.
- Lightspeed Retail (X-Series): choose a plan and complete Slynk checkout. Create a Slynk account or sign in, confirm the plan, complete payment, and then authorize Lightspeed using OAuth.
See Sign Up, Connect, and Access Flow for both walkthroughs.
Do Unused Rows or Runs Roll Over?
No. Unused rows and runs do not roll over into the next billing period.
What Is a Row?
A row is one successfully exported record in an export flow. You can find out more in our rows and usage article.
What Is a Run?
A run is one successful execution of a flow. Your plan includes a monthly run allowance as well as a row allowance.
Do Failed Rows or Runs Count Towards My Usage?
No. Only successful exported rows and successful runs count towards your usage.
Do Simulated Runs Count Towards My Usage?
No. Simulations are for testing and previewing a flow before it is activated, and they do not count towards billed usage.
What Happens When I Reach My Plan Limit?
Flow can notify you by email as you approach your row or run limit. Once you hit a limit, further exports stop processing until your usage resets or you upgrade your plan.
If this happens during a run, you can see it in the Runs page status information.
POS Connections
Which POS Platforms Does Flow Support?
Flow supports Epos Now and Lightspeed Retail (X-Series).
How Do I Connect Epos Now?
Installing Flow on an Epos Now location through the Epos Now App Store connects it automatically. Use Connections → Epos Now to review installed locations or add more.
How Do I Connect Lightspeed Retail (X-Series)?
Lightspeed authorization starts after Slynk checkout. You can also connect later from Connections → Lightspeed Retail (X-Series) → Connect.
See Lightspeed Retail (X-Series) Connection for the full walkthrough.
Why Does Lightspeed Show an Inventory Write Permission?
Lightspeed requires the inventory:write OAuth scope for the stock-level access used by Flow. Flow remains read-only and does not use that permission to create or change stock adjustments.
Does Flow Change My Lightspeed Data?
No. Flow only reads Lightspeed data. It does not create, update, or delete products, stock, sales, customers, or other Lightspeed records.
What If I Decline Lightspeed Access?
No connection is created. Return to Connections → Lightspeed Retail (X-Series) and choose Connect when you are ready to approve access.
How Do I Reconnect Lightspeed?
Open Connections → Lightspeed Retail (X-Series) and choose Reconnect. Complete the Lightspeed approval process again. Use this when Flow shows Re-auth required or the authorization was revoked.
Platform API Limits
What Happens If Epos Now API Limits Are Reached?
Flow can automatically retry when Epos Now API or quota limits are reached, and the run details show the retry timing in the status information.
What Happens If Lightspeed API Limits Are Reached?
Flow can retry temporary Lightspeed API failures and limits. Check the run status and logs for the result or next retry. If limits are reached regularly, reduce the flow frequency or the amount of data fetched in each run.
When Does My Usage Reset?
Your usage resets on the billing day for your Flow subscription. For Epos Now subscriptions, this is the billing day shown by the Epos Now App Store. For Lightspeed subscriptions, it follows your Slynk/Stripe billing period.
Can I Upgrade or Downgrade?
Yes. Epos Now subscriptions are managed through the Epos Now App Store. Lightspeed subscriptions are managed from My Subscriptions in the Slynk dashboard using Open Stripe Portal.
Can I Use My Own FTP or SFTP Server?
Yes. Export flows can upload files to your own FTP or SFTP connection after you add that connection in Flow.
Will There Be Any Downtime While Flow Is Set Up?
No. There is no downtime required for Flow setup.
Which Currency Will I Be Billed In?
The available currency is shown during sign-up. Epos Now subscriptions are billed through the Epos Now App Store. Lightspeed subscriptions are billed by Slynk through Stripe.
What Is Your Cancellation Policy?
Flow can be cancelled at any time. Cancel an Epos Now subscription through the Epos Now App Store. Manage a Lightspeed subscription from My Subscriptions in the Slynk dashboard using Open Stripe Portal.
Who Handles Support?
Slynk handles Flow support directly.
What Are Your Support Hours?
Support is provided in normal UK working hours, 9am to 5pm, excluding bank and public holidays.
How Do You Handle POS Platform Updates?
We track Epos Now and Lightspeed Retail (X-Series) platform updates and apply required integration changes on our side.