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FAQs

This section collects concise answers to frequently asked EN ↔ Woo integration questions.

Sync​

How often do you sync data?​

Our integration is event-based, so the sync happens automatically when something changes rather than every X minutes.

This means changes are synced right away instead of waiting for a scheduled interval.

For example, if a stock level changes from a sale, stock take, purchase order, or manual adjustment, the stock sync starts immediately.

Does stock sync?​

Yes. We can configure the integration to make Epos Now or WooCommerce the stock master.

Most clients use Epos Now as the stock master, but WooCommerce as master can be useful in specific cases.

Do orders and refunds sync?​

Yes. We support both full and partial refunds.

If you select the option to restock items when creating the refund in WooCommerce, stock is also updated in Epos Now.

Do products sync?​

Yes. Products sync from WooCommerce to Epos Now when they are created, updated, or deleted.

This is configurable, so you can choose which fields sync between platforms. For example, you can disable price sync if your online and in-store prices differ.

General​

Are WooCommerce variable products supported?​

Yes. We support simple and variable products.

Each WooCommerce variation links to an Epos Now product so each variation has its own stock.

Can my WooCommerce orders print out automatically in-store?​

Yes. This is handled using Epos Now Online Order Printing, which listens for web orders and prints them automatically on the configured printer.

Can I get an in-store notification for a web order?​

Yes. A notification can be shown on the till when a web order comes in.

Can I see my web orders in Epos Now?​

Yes. You can see them in Epos Now back office reports as completed transactions.

You can also see them on the Epos Now till.

Do you support order routing?​

Yes. We support Dokan and Local Pick Up Plus.

We can read the vendor/location selected on the WooCommerce order and route it to the correct Epos Now location.

If you use a different plugin, we can review compatibility as long as the vendor/location ID is present in the Woo order data.

Are Epos Now measured/weighed products supported?​

Yes. We support all Epos Now measured and weighed product types.

You can sell in one unit on Epos Now and another compatible unit on WooCommerce, and the integration handles conversion.

Do you support WooCommerce bundles and composite products?​

Yes. We support:

  • WooCommerce Product Bundles
  • WooCommerce Composite Products

Do you support WooCommerce mix & match products?​

Yes. We support WooCommerce Mix and Match Products.

Can you handle multi-packs and multiples?​

Yes. We provide a unit multiplier feature so you can define multiples.

For example, if you sell a 3-pack, set multiplier 3 in the product linker and stock is adjusted automatically.

Yes, but each website requires its own subscription.

Do you support Amazon/eBay?​

Yes. Our integration is compatible with:

  • WP-Lister Pro for eBay
  • WP-Lister Pro for Amazon
  • Amazon for WooCommerce (CED Commerce)
  • eBay Integration for WooCommerce (CED Commerce)

If your service/plugin is not listed, we can review compatibility.

Do you provide a payment gateway for WooCommerce?​

No. You can use any WooCommerce payment gateway.

Once an order is placed and paid in WooCommerce, we sync it to Epos Now.

Support​

What are your support hours?​

We provide support during UK working hours, 9am to 5pm, excluding UK bank/public holidays.

Who handles support and how do I get in touch?​

We handle support directly for this integration.

You can contact us through the support portal, or call using the details on our contact page.

How do you handle updates on Epos Now / WooCommerce / WordPress?​

We track updates to Epos Now, WooCommerce, and WordPress and test against release candidates.

If integration service updates are needed, they are applied on our servers.

If a WooCommerce plugin update is required, you can apply it normally via WordPress. For critical updates, we email affected clients.

Pricing​

What happens after I sign up?​

After signup, your Slynk account is created and login details are sent to you.

You can then log in to the dashboard and follow guided onboarding. We can also support via calls/screenshares where needed.

Will there be any downtime during onboarding?​

No. There is no downtime during onboarding.

Which currency will I be billed in?​

Billing is handled via the Epos Now App Store, which accepts major currencies.

During signup, you are shown the equivalent monthly amount in your local currency.

What is your cancellation policy?​

The service is month-to-month with no long-term contract.

You can cancel any time by uninstalling the app from the Epos Now App Store.