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FAQs

This section collects concise answers to frequently asked EN ↔ Woo integration questions.

Sync Direction​

How often do you sync data?​

Our integration is event-based, so the sync happens automatically when something changes rather than every X minutes.

This means changes are synced right away instead of waiting for a scheduled interval.

For example, if a stock level changes from a sale, stock take, purchase order, or manual adjustment, the stock sync starts immediately.

Can I choose different master platforms for stock and products?​

Yes.

You can choose one master platform for stock and a different master platform for products if that fits your workflow better.

Which platform should be the stock master?​

Most clients use Epos Now as the stock master.

This is usually the best fit for retail businesses because stock is normally managed in Epos Now and WooCommerce orders then sync into Epos Now.

If you want to manage stock in WooCommerce instead, that is also supported, but the order flow and reporting behaviour are different in that direction.

For more details, have a look at: Choose master stock platform

Which platform should be the product master?​

This depends on where your team manages product data.

If you use variable products on WooCommerce, we usually recommend making WooCommerce the product master.

If Epos Now is your main product management system and you mostly work with simple products, Epos Now can be the product master.

For more details, have a look at: Choose master product platform

Stock and Orders​

Does stock sync?​

Yes, but the direction depends on your chosen stock master.

If Epos Now is the stock master, stock changes sync from Epos Now to WooCommerce.

If WooCommerce is the stock master, stock changes sync from WooCommerce to Epos Now.

For more details, have a look at:

What happens if I update stock on the non-master platform?​

The next sync will overwrite it using the stock level from the master platform.

This is why stock changes should always be made on the platform chosen as the stock master.

Do orders and refunds sync?​

Yes, but the direction depends on your stock master.

If Epos Now is the stock master, WooCommerce orders and refunds sync into Epos Now.

If WooCommerce is the stock master, in-store orders sync from Epos Now into WooCommerce, and there are additional caveats in that direction around how those orders appear in WooCommerce reporting.

For more details, have a look at:

Do customers sync?​

Customer sync is available when Epos Now is the stock master and orders are syncing from WooCommerce into Epos Now.

Customer sync is not available when WooCommerce is the stock master.

Can I sync stock from multiple Epos Now locations?​

Yes.

If Epos Now is the stock master, we can sum stock from selected Epos Now locations and sync the total to WooCommerce.

If WooCommerce is the stock master, WooCommerce stock syncs to the selected Epos Now location.

For more details, have a look at: Multi location stock aggregation

Can my WooCommerce orders print out automatically in-store?​

Yes.

This is handled using Epos Now Online Order Printing, which listens for web orders and prints them automatically on the configured printer.

For more details, have a look at: How to auto print web orders in-store

Can I get an in-store notification for a web order?​

Yes.

A notification can be shown on the till when a web order comes in.

For more details, have a look at: Receiving order notifications in-store

Can I see my web orders in Epos Now?​

Yes, when your order flow is syncing from WooCommerce into Epos Now.

You can see them in Epos Now back office reports as completed transactions, and you can also see them on the Epos Now till.

Do you support order routing?​

Yes.

We support Dokan and Local Pick Up Plus.

We can read the vendor/location selected on the WooCommerce order and route it to the correct Epos Now location.

If you use a different plugin, we can review compatibility as long as the vendor/location ID is present in the Woo order data.

Product Sync​

Do products sync?​

Yes, but the direction depends on your chosen product master.

If WooCommerce is the product master, products sync from WooCommerce to Epos Now.

If Epos Now is the product master, products sync from Epos Now to WooCommerce.

For more details, have a look at:

What happens if a product already exists on both platforms?​

Before creating a new product, we check the other platform using the matching rules set on your account.

If we find a match, we link to the existing product and update it instead of creating a duplicate.

If we do not find a match, we create a new product.

Do products need to be linked before enabling sync?​

If you already have products on both platforms, then yes, matching products should be linked before the sync is switched on.

This helps prevent duplicates and ensures stock and order syncs can use the correct product links.

For more details, have a look at: How to use the product linker

Can Epos Now create variable products on WooCommerce?​

No.

If Epos Now is the product master, new products created from Epos Now are created on WooCommerce as simple products.

If a WooCommerce variation is already linked, then the integration can still update that linked variation from Epos Now.

For more details, have a look at: Epos Now as master for products

What does sell on web do?​

If you use the sell on web check while Epos Now is the product master, only products with sell on web ticked will sync to WooCommerce.

This is useful if you want some products to stay in Epos Now for in-store use only.

What happens if I untick sell on web after a product already synced?​

If the product already synced to WooCommerce and you later untick sell on web, the integration treats this the same as a product delete.

It will then apply your configured delete action for that linked WooCommerce product.

For more details, have a look at: Epos Now as master for products

Can products sync if they are draft or private on WooCommerce?​

When WooCommerce is the product master, products in draft status do not sync.

Products set to private do sync, but stay hidden from customers on the website.

This is useful if you want the product to sync to Epos Now before the website listing is ready.

For more details, have a look at: WooCommerce as master for products

Do I need SKUs to use product sync?​

Not always.

You need a reliable matching field, but this does not have to be the SKU.

Depending on your setup, this could also be a barcode or another shared identifier.

Can barcode matching be used?​

Yes.

If you do not have reliable SKUs, barcode matching can often be used instead.

For more details, have a look at: How to generate barcodes in WooCommerce

Can I choose which product fields sync?​

Yes.

Product sync is configurable, so you can choose which fields sync between platforms.

For example, some businesses keep price sync turned off because their online and in-store prices are different.

For more details, have a look at: Product Sync

Do product images sync?​

No.

Product images do not sync between WooCommerce and Epos Now.

The product data can sync, but images need to be managed separately on each platform.

Product Types and Advanced Setups​

Are WooCommerce variable products supported?​

Yes.

WooCommerce simple and variable products are supported.

Each WooCommerce variation links to an Epos Now product, so each variation has its own stock and product link.

For more details, have a look at: WooCommerce as master for products

Are Epos Now measured/weighed products supported?​

Yes.

We support measured and weighed products, including unit conversion between Epos Now and WooCommerce where needed.

For more details, have a look at: Measured and weighed products

Yes, this is supported for certain setups such as measured and weighed products.

If multiple WooCommerce products are linked to one Epos Now product, only one of those WooCommerce products should be used to update the product data. The others should have ignore product update enabled.

For more details, have a look at: Measured and weighed products

Do you support WooCommerce bundles, composites, and mix and match products?​

Yes.

We support:

  • WooCommerce Product Bundles
  • WooCommerce Composite Products
  • WooCommerce Mix and Match Products

For more details, have a look at: Epos Now as master for stock

Are Epos Now master and child products supported?​

Yes, but the behaviour depends on the stock direction.

When Epos Now is the stock master, master and child product stock calculation is supported.

When WooCommerce is the stock master, child product stock calculation is not supported.

For more details, have a look at: Master and child products in Epos Now

General​

Yes, but each website requires its own subscription.

Do you support Amazon/eBay?​

Yes.

Our integration is compatible with:

  • WP-Lister Pro for eBay
  • WP-Lister Pro for Amazon
  • Amazon for WooCommerce (CED Commerce)
  • eBay Integration for WooCommerce (CED Commerce)

If your service/plugin is not listed, we can review compatibility.

Do you provide a payment gateway for WooCommerce?​

No.

You can use any WooCommerce payment gateway.

Once an order is placed and paid in WooCommerce, we sync it according to your chosen order and stock setup.

Support​

What are your support hours?​

We provide support during UK working hours, 9am to 5pm, excluding UK bank/public holidays.

Who handles support and how do I get in touch?​

We handle support directly for this integration.

You can contact us through the support portal, or call using the details on our contact page.

How do you handle updates on Epos Now / WooCommerce / WordPress?​

We track updates to Epos Now, WooCommerce, and WordPress and test against release candidates.

If integration service updates are needed, they are applied on our servers.

If a WooCommerce plugin update is required, you can apply it normally via WordPress. For critical updates, we email affected clients.

Pricing​

What happens after I sign up?​

After signup, your Slynk account is created and login details are sent to you.

You can then log in to the dashboard and follow guided onboarding. We can also support via calls/screenshares where needed.

Will there be any downtime during onboarding?​

No.

There is no downtime during onboarding.

Which currency will I be billed in?​

Billing is handled via the Epos Now App Store, which accepts major currencies.

During signup, you are shown the equivalent monthly amount in your local currency.

What is your cancellation policy?​

The service is month-to-month with no long-term contract.

You can cancel any time by uninstalling the app from the Epos Now App Store.